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Request Type Actual Time Disclaimer
Zone file changes (DNS) Handled by TS within 24hrs Allow 72hr for propagation before changes are effective
Domain name registration and incoming transfers Handled by Domain Services within 24hrs New U.S. domain (i.e. .com ,net, .org) registrations are normally processed within 24 hrs. Transfers are normally processed within 5-days. Action on part of the domain owner may be required and this may result in a longer turnaround time.
Digital ID ("SSL certificate") requests Handled by TS within 24hrs CSR requests and SSL certificate installation is handled within 24 hrs. Action on part of the customer is required to work with the company providing the SSL certificate and, therefore, the entire process may exceed 48hrs.
Plan changes Upgrades from Domain Parking, Pointers, ExpresStart Handled by TS within 24hrs Allow 3-5 days for propagation before new hosting account can be accessed via domain name. Customers will be required to back-up all HTML code and images from their ExpresStart website and re-upload content to the new location once the hosting account is upgraded.
UNIX to NT –and- NT to UNIX platform changes See disclaimer Platform changes are not supported. In order to effect such a change, customers will be required to place a new order for the desired plan type and authorize deletion of the existing hosting account. Customers will be required to back-up any existing website content from the original site beforehand and re-upload the content once the new hosting account is activated. Access using the domain name will not be available until roughly 72 hrs following activation of the new hosting account.
Upgrades to Plan 4 or High Volume –and- downgrades from Plan 4 or High Volume to another plan type Handled by TS within 24hrs These plan changes require a server change that will yield a new IP address. A redirect will be established from old IP to the new IP address. Scripts should be made server-independent to ensure a seamless transition from one server to another.
Account cancellations Handled by CS within 24hrs Hosting accounts with open billing items may require extra time.
FrontPage extension installation and removal Handled by TS within 24hrs  
Password change requests Handled by CS within 24hrs Requests must be submitted by email from the address on record in Edit Account Information for the hosting account in question.
Mercantec installation See disclaimer Within a few hours of submitting your application to Paymentech you should receive an e-mail confirmation of receipt for your application. If not, contact Paymentech Customer Service at
1-888-807-5874

Within 24 hours you should receive a decision from Paymentech whether you are approved or denied. If additional review of application is deemed necessary, you will be notified within 1 to 3 business days.

You will receive an e-mail from Paymentech stating they have approved your application. At this time they will also send your merchant number. In a separate message, Paymentech will provide the Moneta PIN and enrollment information.

You then will receive a third e-mail welcoming you. This one will come from ClearCommerce.

Finally, you will receive an e-mail from Mercantec stating that your store has been configured to process online transactions.

This whole process can take from one to five days.

Note: above information does not apply to VPS/MPS and Enterprise Products.

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