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Shared Web Hosting Escalation Procedures

If you have a problem that has not been resolved to your satisfaction, we encourage you to escalate this matter to the appropriate manager. These managers have both the means and the authority to resolve your issues. Please feel free to send them an e-mail message at the addresses listed below:

Be sure to include your account's domain name in the "Subject" line of your e-mail message.

Web Hosting Accounting Department
accountingescalations@verio-hosting.com

  • Don Thompson - Senior Manager Credit & Collections

Web Hosting Sales Department
salesescalations@verio-hosting.com

Web Hosting Customer Care Operations
supportescalations@verio-hosting.com

  • Lane Vance - Customer Care Manager
  • Mike Balme - Technical Support Manager
  • Lane Vance - Domain Services Manager

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